Step-by-Step Instructions

These instructions will assist you to complete the Imaging Services Order Form when ordering copies of items from the Library's online catalogue.

Please check the Terms and Conditions and the Copying Price List before completing the order form.

Step 1: Enter your contact details

Please supply your name (plus company name if applicable) and address. If you want your order posted to you, you need to supply your mailing address. You also need to include a daytime telephone number, email address or fax number in case we need to contact you to clarify an aspect of your order.

Step 2: Select the format you require

Orders placed using this form can only be supplied in either of two formats:

• Digital file (provided on CDR media) available in sizes A4-A1. These sizes refer to the print output at 300ppi (pixels per inch).
  
• Digital prints available from A4 to A1 metric sizes.
  (More information about these formats)

If your order includes both digital files and digital prints, please use a separate form for each type of order.

If you require a copy of an item not in the online catalogue, you must place your order in person at the Library.

Step 3: Indicate despatch details

You have two options for receiving your order. You can have your order posted to you or you can collect it from the Library in person.

Post

For postal delivery, please select standard post or Express Post, which is normally the next day in capital cities in Australia. Customers in countries other than Australia who have ordered an image larger than A4 or who require other than standard postage should contact photography@slv.vic.gov.au to check prices. Orders will be sent to the address supplied.

Collect in person

Please indicate if you wish to collect your order in person from the Book Desk in the Information Centre. The location is clearly marked on the Library Floor Plan. You will be notified when your order is ready for collection.

Step 4: Select payment method

You have several options for payment:

• Credit card

  If you wish to pay by credit card, please print and complete the Credit Card Payment form. The Library takes no responsibility for the security of credit card details submitted by email. We recommend you send your order by post if paying by credit card.
  
• Cheques & money orders
  Cheques and money/postal orders should be made payable to 'State Library of Victoria'. All payments must be in Australian currency.
  
• In person/cash
  If you intend to place your order in person at the Library, you can make your payment at the Foyer Desk in the Information Centre. (The location is clearly marked on the Library Floor Plan.) You can pay by cash, cheque, EFTPOS or credit card (the Library does not accept Diners Club or Amex). Please do not send cash through the post. After 4.45pm, order forms with credit card details or checques can be left at the Information Centre desk for processing the next day.
  
• Purchase order
  If you are a representative of a business, you may also place an order with an official purchase order. The order will not be commenced until an original hardcopy, faxed copy, photocopy or email version of the purchase order is received by the Imaging Studio. The purchase order must contain the following details:
  
  - Purchase order number
  - ABN (Australian Business Number)
  - Full company name
  - Full company address
  - Full mailing address (if different from company address)
  - Date
  - Details relating to the specific job (ie SLV Pre-Paid Order number, cost of production, postage, etc)
  - Name and/or title of person making original job request
  - Name and signature of authorised purchasing officer (if applicable).

Step 5: Indicate proposed purpose

You will need to declare the nature of your use. Is it for:

• reference or study
• exhibition or display, or
• publication?

Reference/study

If you check the Reference/Study box, you are required to complete a declaration. If you are sending the form by post, please sign the form to indicate your acceptance of the statements in the declaration. If you complete the form online, please be advised that by clicking the button 'I agree', you are deemed to have agreed to the statements.

Exhibition/display & publication

If you require the image for Exhibition/Display or Publication, please be advised that conditions apply to the supply of this image. You must submit, in addition to the order form, an Application for Permission to Publish or Reproduce Material.

Step 6: Describe the items required

Collection item

There are two numbers which identify images in the catalogue:

• Image Number (eg mp0111136)
• Accession Number (eg H2002.125/7).

Please record these numbers on your order form and attach a print-out of the relevant catalogue record(s).

Description

Please copy the information directly from the catalogue page, for example:

Barnard, James Fox. Brownie Pearce and dogs with farm ute, Bongaroo. (date not given).

If you require anything other than a straight copy of the image, please supply the details here, for example - detail only required of the dog in the foreground.

Size

Digital files and digital prints are available in sizes A4 to A1. Please indicate the size required, eg A3.

Step 7: Calculate the total amount payable

Price

Check the Copying Price List and record the information in this column. Please ensure any relevant postage charges are included in your total.

Step 8: Submit your order

Please check your order carefully. Any mistakes or incomplete information will delay processing. Please note that payment must accompany your order.

You can submit your order form (accompanied by any of the following if appropriate - Application for Permission to Publish or Reproduce Material form, Purchase Order, Credit Card Payment form, cheque/money order) in several ways:

• Mail
  Imaging Studio
  State Library of Victoria
  328 Swanston Street
  Melbourne Victoria 3000

• Fax
  Orders can be sent via fax to +61 3 9639 6829

• In person
  Submit your order at the information desk in the Information Centre. (The location is clearly marked on the Library Floor Plan.)

Further assistance placing your order

If you still have questions about placing your order after reading these instructions, contact the Library on +61 3 8664 7000, and ask to be put through to someone who can help you.

If you have inquiries about an order that is currently in progress, contact the Imaging Studio by leaving a message at +61 3 8664 7332 or by emailing photography@slv.vic.gov.au.