Technical Problem Report Form

Use the form below to report any technical problems you may be having with the catalogue or accessing databases and ejournals from home. Please provide as much information as possible as this will help us solve your problem.

If you have an information request, or want to enquire about our collections and services please Ask Us!. We also welcome your comments and suggestions which can be made using our Your Feedback form.

All fields marked with an * must be completed.

	Title
*	First Name
*	Last Name
*	Email
	What is your computer's operating system?
	Who is your Internet Service Provider?
	What kind of web browser are you using?
	What type of resource are you having trouble with?	</td></tr> <tr> <td> </td> <td>What was the error message you received?</td> <td><textarea cols="30" id="Error Message" name="ErrorMessage" rows="5"/></td></tr> <tr> <td> </td> <td>Have you been able to connect to this resource before?</td> <td><input id="Previous Success" name="PreviousSuccess" size="40"/></td></tr> <tr> <td> </td> <td><label accesskey="" for="How Long">How long have you had this problem?</label></td> <td><input id="How Long" name="ProblemDuration" size="40"/></td></tr> <tr> <td> </td> <td><label accesskey="" for="Comments">Other information you think we might need to help you solve the problem?</label></td> <td><textarea cols="30" id="Comments" name="Comments" rows="5"/></td></tr> <tr> <td> </td> <td colspan="2"><input id="submit" name="submit" type="submit" value="Send"/> <input id="clear" name="clear" type="button" value="Clear"/></td></tr></tbody></table></form> </td> <td class="layout" width="10%"> </td> </tr> <tr class="layout"><td class="layout" height="20"></td></tr> <!--htdig_noindex--> <!-- Browse Component Start --> <!-- Browse Component Finish --> </table> </td> <!--/htdig_noindex--> <!--htdig_noindex--> <!-- RHS --> <td class="RHS-content" height="100%" width="17%"><table class="layout" height="100%" width="100%" border="0" cellspacing="0" cellpadding="0"> <tr class="layout"> <td class="RHS-inner-content" valign="top" width="100%"><table class="layout" border="0" cellspacing="0" cellpadding="0" width="100%"> <tr class="layout"> <td class="layout" width="100%" height="21" nowrap><table border="0" cellspacing="0" cellpadding="0" class="layout" width="100%"><tr class="layout"><td class="print_this"><a onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('print', '',printdown,1);" onClick="MM_swapImage('print','',printdown,1);" href="http://www.slv.vic.gov.au/print/archive/techprobform.html"><img alt="Print This Page" border="0" name="print" src="images/sys/print.gif" width="82" height="21"></a></td><td class="email_this"><a onMouseOut="MM_swapImgRestore();" onMouseOver="MM_swapImage('email','','images/sys/email_down.gif',1);" onClick="MM_swapImage('email','','images/sys/email_down.gif',1);" href="javascript:popup(emailThis + '?title=' + title + '&url=' + emailThisUrl)"><img alt="Email This Page" border="0" name="email" src="images/sys/email.gif" width="88" height="21"></a></td></tr></table></td> </tr> <tr class="layout"> <td class="ask_a_librarian" nowrap><a onMouseOut="MM_swapImgRestore();" onMouseOver="MM_swapImage('ask','','images/sys/ask_down.gif',1);" onClick="MM_swapImage('ask','','images/sys/ask_down.gif',1);" href="../services/information/index.html?rhn" title="need answers? ask us!"><img alt="need answers? ask us!" border="0" src="images/sys/ask.gif" name="ask"></a></td> </tr> <tr class="layout"> <td class="RHS-break" width="100%" nowrap></td> </tr> <!-- RHS: (Meta) Section One Start --> <!-- RHS: (Meta) Section One Finish --> <!-- RHS: Section One Start --> <!-- RHS: Section One Finish --> <!-- RHS: Section Two Start --> <!-- RHS: Section One Finish --> <!-- RHS: Section Three Start --> <!-- RHS: Section Three Finish --> <!-- RHS: Section Four Start --> <!-- RHS: Section Four Finish --> <!-- RHS: Section Five Start --> <!-- RHS: Section Five Finish --> <!-- RHS: Section Six Start --> <!-- RHS: Section Six Finish --> <!-- RHS: feature image --> <!-- RHS: feature images ends --> <tr class="layout"> <td class="layout" height="30"></td> </tr> </table></td> </tr> </table></td> <!-- RHS finish --> </tr> <tr><td></td><td> </td><td></td><td></td></tr> </table> <!-- body table finish --> </td> </tr> <!-- body finish --> <!-- space between the body and the footer --> <tr class="layout"><td class="footer-content" height="50"></td></tr> <!-- footer --> <tr class="layout"> <td class="footer-content" align="center"> <span class="footer-text"> Last updated: 05 August 2008 <br /> © 2004 - 2008 State Library of Victoria<br /> <a href="../index.html">Home</a> \| <a href="../about/site/index.html">About this Site</a> \| <a href="../about/site/sitemap.html">Site Map</a><br> <a href="../about/site/copyright.html">Copyright</a> \| <a href="../about/site/disclaimer.html">Disclaimer</a> \| <a href="../about/site/privacy.html">Privacy</a><br /> <a href="http://www.vic.gov.au"><img border="0" src="../images/thumbnail/vic_logo.gif" alt="State Government of Victoria - link to Victorian Government home"></a> </span> </td> </tr> <!-- footer finish --> </table> <!--VISUAL SCIENCES CODE HBX2.0 (Universal)--> <!--COPYRIGHT 1997-2005 VISUAL SCIENCES,INC. 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