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Known issues: catalogue

This is a list of the technical issues relating to the catalogue that we are aware of and working to resolve as soon as possible.

If you are experiencing any technical problems, please check your issue is not already on this list, then let us know by submitting an online service problem form.

Sign in – family names containing punctuation

If your name contains an apostrophe, space or hyphen and you find you can't sign in, please contact us to request assistance.

Search results – availability status

The availability of your search item will not display if JavaScript is turned off.

Search results – browser caching

To navigate between search result pages, use the 'next' and 'previous' links on your search results page, or the 'back to results list' link on your search item page. Refresh your browswer to ensure you are viewing up-to-date information. Avoid using the 'back' button on your browser to navigate between pages.

Printing – items with thumbnail images

Use your browser File/Print function to print the item’s full details with the thumbnail included.

Email – links to catalogue records

When you email a record to yourself or someone else, the author and subject links in the emails may not go to the Library catalogue record (depending on your email client). To go to the catalogue record, click on the item's title instead.

Email – no thumbnail image on detailed record view

When you email a record to yourself or someone else, the email will contain the full details about the item, but not the thumbnail image. If more than one record is emailed at once, the brief record appears in the email instead, which includes the thumbnail image.

My account – Requests & checked out items

Sometimes the full list of your requests or checked out items does not display. Click on the Title heading or refresh your browser to ensure you are viewing the complete list.

Requests 'for today’ & 'for another day’

Online requests fail if JavaScript is turned off. Contact us if you need assistance requesting items.

Request tab fails to load

The Request tab fails to load for some serial and newspaper records of which we have large holdings (for example, The Age). Try making your request in the Locations tab instead, or contact us for assistance.

Articles search – 'order a copy' option unavailable

The Library's 'order a copy' option is not offered in the Details tab of article searches. If full text version is not available online, contact us for assistance to locate a copy.

'Databases A–Z' listing does not display

The 'Databases A–Z' listing will not display if JavaScript is turned off. You can search for eResources on the Research tools page or browse an A–Z listing of eJournal titles we subscribe to. You can also check the catalogue for individual ejournals and ebooks, as well as databases.