Document Supply

The information on this page is for public, academic or company libraries who wish to arrange a copy or loan of material held by the State Library of Victoria.  Below is a quick guide for using Document Supply Services. For detailed information please see the Library's ILRS directory entry (type 'SLV' into the 'Name' field.)

Conditions & charges

Requests can be sent by KDD, post, fax or email as long as they are in the approved ILRS format.  

This is a fee-based service and recommended national charges apply. The State Library of Victoria fully supports all levels of the Interlibrary Resource Sharing (ILRS) Code.

Copying from the collections of the State Library will be subject to copyright provisions and conservation policies. Reduced photocopying charges are available for Victorian public libraries.

Exemption from loan charges applies to Victorian public libraries and other state libraries with a reciprocal borrowing agreement.

What is not available for loan?

Requests for loans are subject to the State Library of Victoria's loan policy. A brief summary of items which are not available for loan follows:

• A legal deposit copy of a Victorian imprint, or when only a single Victorian imprint copy is held
• Items in fragile or damaged condition
• Books published before 1850
• Journal or serial titles
• Rare books, newspapers, genealogy and reference material.

Turnaround times

Express service

A two-hour library response time is guaranteed. Libraries offering this service guarantee to advise non-availability or despatch the time within two hours of receiving requests during standards working hours, prior to 3.00pm for same day despatch. This service is particularly useful for journal articles delivered electronically or loan requests where a courier is organised by the requester.

Rush service 
AM/PM or PM/AM library response time is guaranteed. The State Library and other libraries offering this service, guarantee to respond and advise of non-availability or despatch the item on a half day service. Items received before 12pm will be despatched the same day. Requests received after 12pm will be despatched before 12pm the next day.

Priority service
A 48-hour library response time is guaranteed. Requests are processed within 48 hours of receipt of request. Unless otherwise specified the delivery method is fax for photocopies and express post for loans.

Contact

Document Supply Service
State Library of Victoria
328 Swanston Street
Melbourne Vic 3000
Phone +61 3 8664 7159
Fax +61 3 9639 2301
Email docdel@slv.vic.gov.au