Document supply

We provide a document supply service for public, academic or company libraries that wish to arrange a copy or loan of material held by the State Library of Victoria. This is a quick guide only – for detailed information please see the Library's ILRS directory entry (type 'VSL' into the 'Name' field.)

Where we don't hold an item other libraries (or individuals) are looking for, we provide an interlibrary loan service to source materials from other libraries – check our Requesting items from other libraries page for full details.

Conditions & charges

LADD libraries should send requests by LADD, and non-LADD libraries should contact Document supply by email or fax (contact details below) to do this.

Both ordering services are fee-based and recommended national charges apply. The State Library of Victoria fully supports most levels of the Interlibrary Resource Sharing (ILRS) Code.

Copying from the collections of the State Library will be subject to copyright provisions and conservation policies. Reduced copying charges are available for Victorian public libraries.

Exemption from loan charges applies to Victorian public libraries and other state libraries with a reciprocal borrowing agreement.

What is not available for loan?

Requests for loans are subject to the State Library of Victoria's loan policy. A brief summary of items which are not available for loan follows:

  • a legal deposit copy of a Victorian imprint, or when only a single Victorian imprint copy is held
  • items in fragile or damaged condition
  • books published before 1850
  • journal or serial titles
  • rare books, newspapers, genealogy and reference material

Turnaround times

Express service

A two-hour library-to-library response time is guaranteed. Libraries offering this service guarantee to advise non-availability or despatch time within two hours of receiving requests during standard working hours, and prior to 3pm for same-day despatch. This service is particularly useful for journal articles delivered electronically or loan requests where a courier is organised by the requester.

Rush service 

A 24-hour library-to-library response time is guaranteed. The State Library and other libraries offering this service guarantee to respond and advise of non-availability or despatch the item within 24 hours of receiving the request during standard working hours.

Core service

A four-day library-to-library response time is guaranteed.

Contact

Document supply
State Library of Victoria
328 Swanston Street
Melbourne
Vic 3000
tel +61 3 8664 7159
fax +61 3 9639 2301
email docdel@slv.vic.gov.au