The Library provides facilities and services for people with a temporary or permanent disability.
We have a customer service librarian available to help visitors with disabilities and their carers, but all staff can help users with special needs to access the collection. We offer technologies and equipment in our Assistive Technology Room that can help you with your library tasks. We can also provide information resources on disabilities, as well as referral to other agencies with information resources.
For more information about access and facilities for people with a disability, see our disability action plan or call our customer service librarian on 03 8664 7005. Teletypewriter (TTY) callers can contact us on 03 9639 7006.
Access for people with disabilities
If you need wheelchair access to the Library, there's a ramp from the main Swanston Street entrance. There is also a ramp at the entrance of Mr Tulk. The Conference Centre and Village Roadshow Theatrette are accessible to wheelchair users from entry 3 on La Trobe Street, past Mr Tulk.
Lifts give you access to all public spaces above the ground floor including the Cowen Gallery, Dome Galleries, Redmond Barry Reading Room and La Trobe Reading Room.
To arrange a courtesy wheelchair to use within the Library, ask one of the security staff in the Library foyer. (Staff aren't available to push wheelchairs.)
Facilities for people with disabilities
Our Assistive Technology Room has a range of technologies to assist with access to our collection. Please let us know if you would like help to use them.
Our Village Roadshow Theatrette has a permanent audio induction loop. We can provide temporary audio loops for our other event venues.
There are separate male and female toilets for people with a disability:
- behind the Keith Murdoch Gallery
- in the locker area
- beside the lifts at the rear of the Information Centre
- next to the Journals & Magazines room on level 2a.
If you have a disability and require support from a companion to attend a paid Library event, your companion will receive free entry if you present a Companion card. If you book a ticket for the event over the phone, let us know that you require a Companion ticket.
Visit the Companion card website for more information.
To see the location of wheelchair accessible ramps and facilities for people with a disability, view the Library's floor plans.