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Home > About Us > Scholarships & awards > Margery C Ramsay Scholarship > Previous Recipients > 2008: Joanne Smith

2008: Joanne Smith

Colour photo of Joanne Smith and John Cain
Joanne Smith receiving her award, with John Cain, the then President of the Library Board of Victoria

While working at Hobsons Bay Libraries, Joanne Smith researched the changing face of customer service, including the way the community 'shops' and how this might influence the design and layout of libraries in the future.